Shipping Policy

At HOPHORSE, we want your order to arrive safely and on time. This Shipping Policy explains where we ship, how long order processing takes, available shipping methods, shipping fees, and what to do if there is a delivery issue.

This policy applies only to purchases made directly on our official website: hophorsefit.com.

Effective Date: May 22, 2026

1. Shipping Areas

We currently ship only to eligible addresses within the United States.

At this time, we do not ship internationally. We also do not ship to P.O. boxes, APO/FPO/DPO military addresses, or locations where our carriers cannot provide reliable delivery service.

Some U.S. states, regions, or territories may not be available for delivery. If a shipping option is not available for your address at checkout, it means we are currently unable to ship to that location.

2. Order Processing Time

After your payment is confirmed, our warehouse usually needs 1–2 business days to process, pack, and prepare your order for shipment.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

3. Shipping Methods, Delivery Time & Shipping Fees

The following shipping options are currently available for eligible U.S. orders:

Shipping Method: Economy Shipping
Order Amount: $0.00–$39.99
Estimated Delivery Time: 3–7 business days
Shipping Fee: $9.90

Shipping Method: Free Shipping Limited Time
Order Amount: $40.00 and up
Estimated Delivery Time: 3–7 business days
Shipping Fee: Free

Delivery time is estimated from the date your order is shipped, not from the date the order is placed.

The available shipping method and final shipping fee for your order will be shown clearly at checkout before you submit your order.

4. Free Shipping Promotion

We currently offer Free Shipping Limited Time for eligible orders of $40.00 and up within eligible U.S. shipping areas.

Free shipping applies only when the order meets the required amount and the shipping address is eligible for this shipping option.

This free shipping promotion may be changed, paused, or ended at any time without prior notice.

5. Tracking Information

When your order is shipped, we will send you a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for the carrier to update tracking details after the package has been shipped.

If your order contains multiple items, the items may be shipped in separate packages. In that case, you may receive more than one tracking number, and the packages may arrive on different days.

6. Sales Tax

Applicable sales tax, if required, will be calculated and displayed at checkout before you place your order.

Because we currently ship only within eligible U.S. shipping areas, international customs duties and import taxes do not apply to orders placed on our website.

7. Incorrect Address, Failed Delivery, or Refused Packages

Please make sure your shipping address is complete and accurate before placing your order.

Your order may be delayed, returned, or cancelled if:

The shipping address is incorrect or incomplete.
The carrier cannot contact you or complete delivery.
The package is refused at delivery.
The delivery location is not serviceable by the carrier.

If a package is returned to us due to an incorrect address, failed delivery, refusal of delivery, or any reason not caused by HOPHORSE, the original shipping cost and any return shipping cost will be deducted from your refund.

For orders that received free shipping, the actual outbound shipping cost paid by HOPHORSE will be deducted from the refund if the package is returned for a reason not caused by HOPHORSE.

8. Returns & Exchanges

If you need to return or exchange an item, please contact us before sending it back.

Return requests must be submitted within 30 days of delivery.

For returns not caused by HOPHORSE, customers are responsible for arranging and paying for return shipping. HOPHORSE does not provide prepaid return labels.

If the return is caused by an error on our part, or if the product arrives damaged, defective, or incorrect, please contact us with your order number and clear photos or videos. We will review the case and cover reasonable return shipping costs when applicable.

HOPHORSE does not charge restocking fees or handling fees.

9. Return Address

Please contact us by email before sending any item back. Items returned without prior contact may not be properly identified or processed.

Return Address:
20 Irwin St, New Hyde Park, NY 11040, United States

Email: support@hophorsefit.com

10. Delivery Delays

We do our best to process and ship orders on time. However, delivery may be delayed due to factors outside our control, including severe weather, public holidays, carrier delays, natural disasters, strikes, or other unexpected events.

If your package is delayed, we will help follow up with the carrier whenever possible.

11. Questions & Support

If you have any questions about shipping, delivery, returns, or your order, please contact us:

Email: support@hophorsefit.com

We will get back to you as soon as possible and do our best to support you throughout your HOPHORSE shopping experience.