Refund & Return Policy

Refund & Return Policy

We want you to feel confident shopping with us. If your order isn’t the right fit, you may request a return within 30 days of delivery.

Easy Returns

To be eligible for a return, items should be sent back in good condition with all original accessories and packaging whenever possible.
If something arrives incorrect, damaged, or defective, we’ll make it right and cover the return shipping cost.

Return Shipping

For returns not caused by our error, return shipping is the customer’s responsibility.
To make the process easier, we can provide a prepaid return label, and the return shipping cost can be deducted from your refund.

Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method within 2–3 business days.

Non-Returnable Items

Personalized, customized, and final-sale items are not eligible for return.

Start a Return

To start a return, please contact us at support@hophorsefit.com and include your order number. Our support team will guide you through the next steps.