30-Day Return & Refund Policy

Shop with confidence. If your purchase isn’t right for you, you may request a return within 30 days of delivery.

Simple Returns

Returned items must be in good condition and free from excessive wear, misuse, or damage.

Whenever possible, items should be returned in their original packaging with all accessories, manuals, components, and free gifts included.

HOPHORSE does not charge restocking fees or handling fees for approved returns.

We may refuse a return if the product is returned incomplete, excessively used, seriously damaged, or shows signs of misuse, unauthorized modification, improper installation, or other abnormal conditions.

Damaged, Defective, or Incorrect Items

If you received the wrong item, or your order arrived damaged or defective, please contact us as soon as possible.

Provide your order number, a clear description of the issue, and photos or videos showing the problem so our support team can review your request.

If the issue was caused by HOPHORSE, we will cover reasonable return shipping costs after reviewing and confirming the situation.

Return Shipping

For returns due to personal preference, ordering the wrong product, no longer needing the item, or other reasons not caused by HOPHORSE, customers are responsible for arranging and paying for return shipping.

HOPHORSE does not provide prepaid return labels.

The return shipping cost will depend on the carrier and shipping service selected by the customer.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return has been completed.

Refunds

Once your returned item has been received and reviewed, we will notify you whether your refund has been approved.

Once your refund has been approved, HOPHORSE will issue the refund to your original payment method within 2–3 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account. This additional processing time is controlled by the payment provider and is outside HOPHORSE’s control.

HOPHORSE does not deduct restocking fees or handling fees from approved refunds.

For returns not caused by HOPHORSE, return shipping costs paid directly to the carrier are the customer’s responsibility and are not included in the refund.

Non-Returnable Items

Unless otherwise required by applicable law, personalized, customized, digital, and final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Products that have been severely damaged due to misuse, unauthorized repair or modification, accidents, water exposure, fire, flooding, or other external causes may also be ineligible for return.

Start Your Return

Email us at support@hophorsefit.com with:

• Your order number.
• Your name and contact information.
• The reason for the return.
• Photos or videos if the item is damaged, defective, or incorrect.

Please contact us before sending your item back. If your return is approved, our support team will provide the correct return instructions and return address.

Do not send an item to an address that has not been confirmed by our support team, as this may delay or prevent the return from being processed.