Warranty Policy

At Hophorse, we stand behind the quality of our products. This Limited Warranty explains what is covered, what is not covered, and how to obtain service.

 

1. What Is Covered

Under this Limited Warranty, Hophorse warrants that each product you purchase will be free from defects in materials and workmanship under normal, non-commercial use and when used in accordance with the user manual and safety guidelines during the warranty period.

During the warranty period, Hophorse will, at its option, repair, replace or provide equivalent parts for any product that proves to be defective due to materials or workmanship.

 

2. Warranty Period

• The standard warranty period is 3 Years from the date you receive the product.

• For different products or parts, the warranty period may vary; please refer to the   information shown on the product page or in the user manual.

• Any repaired or replaced product or part is covered for the remainder of the original   warranty period or 90 days, whichever is longer.

 

3. What Is Not Covered

This Limited Warranty does not cover:

• Damage caused by misuse, abuse, accident, improper installation, or failure to follow instructions.
• Damage caused by unauthorized repair, modification or disassembly.
• Normal wear and tear (including scratches, discoloration, noise from use, etc.).
• Consumable parts (such as lubricants, decorative accessories, or other items expected to be replaced regularly).
• Damage caused by using the product in a commercial environment or beyond the rated load/specifications.
• Any loss or damage resulting from transportation or storage after the warranty expires.

 

4. How to Obtain Warranty Service

If you believe your product has a warranty issue:

1) Stop using the product if further use may cause damage or safety risks.
2) Contact our support team with:
  • Your order number or proof of purchase
  • Product model and a description of the problem
  • Clear photos or videos showing the issue
3) Our team may provide troubleshooting steps first. If the issue cannot be resolved remotely, we will arrange repair, replacement or parts shipment according to the specific situation.

 

5. Limitation of Liability

• This Limited Warranty applies only to the original purchaser and is non-transferable.

• To the maximum extent permitted by law, Hophorse is not liable for any indirect, incidental, or consequential damages (including loss of use or time).

• Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws. Where local law provides stronger protections, those rights will apply in addition to, or instead of, the terms above.

 

6. Contact Us

If you have any questions about this Warranty Policy or need service, please contact us:

• Email: support@hophorsefit.com
• Service hours: Support available every day; we aim to reply within 24 hours.